§1 General provisions
1.1. These terms and conditions (”Terms”) govern the conditions of sale agreements made via the online store www.mous.pl and set out the rules of performing such agreements.
1.2. The online store (“store”) is run via the website www.mous.pl. The object of the Store’s business activity is the sale of goods available on the store website.
1.3. The entity running the online store, the Service Provider and Seller of the goods placed therein is MOUS s.c. with its registered office in Poznań at the following address: ul. Słowackiego 57a, 60-521 entered in the Central Registration and Information on Business maintained by the Minister of Economy, REGON (Business statistical number) 366853188, NIP (Tax ID): 779-246-10-44.
1.4. Electronic correspondence concerning the Store business should be sent to email@example.com while regular mail should be sent to the following address: MOUS s.c. ul. Słowackiego 57a, 60-521 Poznań.
1.5. The customer of the store can be – an individual, a legal person or an organizational unit without legal personality which uses the services provided online by the Service Provider and which wants to conclude a sale agreement with the Seller or has already concluded such an agreement with the Seller.
1.6. In order to place an order in the store it is necessary to accept the provisions of these Terms
1.7. Prices in the store are in euros and inclusive of VAT (gross prices). Prices do not include shipping costs which depend on the payment method and type of shipping selected by the customer.
1.8. If it is not expressly indicated in the commercial information, the goods available in the Store are new and the entity responsible for their possible physical and legal defects is MOUS s.c. with its registered office in Poznań at: ul. Słowackiego 57a, 60-521, entered in the Central Registration and Information on Business maintained by the Minister of Economy, REGON 366853188, NIP: 779-246-10-44.
§2 Conclusion of a sale agreement
2.1. The customer places an order through the order form available on the store website.
2.2. Upon selecting a product the User clicks on “Add to basket” icon and can either continue shopping or click on “Order and pay” icon. To place an order the User will be asked to provide contact information, invoice information and shipping information. Then, the User will be asked to select a shipping and payment method. Upon order confirmation, an order summary will be displayed.
2.3. When placing an order specified in 2.1 of these Terms, the Customer is obliged to provide factually accurate information.
2.4. Once the Store receives the order, an automatic message will be sent to the Customer’s email every time an order has been made and received.
2.5. When the Seller starts processing the order, a separate email confirming the acceptance of the order is sent to the Customer titled “Order confirmation”.
2.5.1. An offer made by the customer but not confirmed by the Seller within 48 hours is not binding thereon.
2.5.2. A sale agreement is considered as concluded once the Customer receives an email from the Seller confirming the start of order processing (message specified in 2.5 above)
2.6 The Customer may cancel the order or modify it by contacting the Seller via email.
2.7. Orders are processed by the e-store Customer Service on business days, that is from Monday to Friday, excluding legal holidays, between 9 a.m. and 4 p.m.
2.8. An order which has been confirmed as received via the Store system (2.5 above) is an offer within the meaning of Article 66(1) of the civil code and is the basis for concluding a sale agreement between the Customer and MOUS s.c. with its registered office in Poznań at: ul. Słowackiego 57a, 60-521, REGON 366853188, NIP: 779-246-10-44.
2.9. A sale agreement for goods included in the order is made once the Customer receives a message on accepting the order for processing made in accordance with 2.5 of these Terms.
2.10. Commercial information in the Store does not constitute an offer within the meaning of Article 66 of the civil code, but is an invitation to treat, even if the information contains a unit price for a product.
§3 Payment, shipping and receipt
3.1.1. For the performance of the sale agreement the Customer is obliged to pay the specified price for the goods as well as the shipping costs.
3.1.2. The price of individual goods displayed in the Store is the gross price in euros inclusive of goods and services tax at effective rates in Poland. The displayed prices are exclusive of shipping costs which will be provided during the placing of an order.
3.1.3. Payment is made using a method selected by the Customer:
– payment via bank transfer to the Store bank account: BZWBK PL 48 1090 2590 0000 0001 3544 6926
– payment via billing agent – PayPal
3.1.4. The payment date is the date of crediting the store’s bank account maintained in the billing agent system.
3.1.5. The price given for each product is binding at the time of placing the Order by the Customer. This price does not change regardless of price changes in the online Store which may appear for specific goods after the Customer places the order.
3.2.1. Orders placed by the Customers are prepared by the store staff within 3 business days of concluding the agreement. The time for processing the order includes the time necessary to put the order together.
3.2.2. Delivery time depends on the method of shipment/receipt of the product selected by the Customer and should not exceed 14 business days.
3.2.3. For the delivery of the goods MOUS s.c. contracts third parties carrying on a business within this area such as DHL.
3.2.4. Shipping rates for specific countries:
– to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, the Netherlands, Lithuania, Luxemburg, Latvia, Germany ,Slovenia, Sweden, Hungary– 10 Euro,
– to Croatia, France, Monaco, the United Kingdom, Italy – 16 Euro,
– to Bulgaria, Greece, Spain, Ireland, Portugal, Romania– 20 Euro,
– Cyprus, Malta – 90 Euro.
3.3. Receipt of goods
3.3.1. The Customer has the right to inspect the package upon its delivery to the address specified in the order. The inspection of the condition may be conducted before signing for the receipt from the shipping carrier.
3.3.2. If, before the delivery of the package, it turns out that it has been damaged or become otherwise defective, the shipping carrier is obliged to formally ascertain the condition of the package and the circumstances of the sustained damage. However, in most cases the Shipping carrier follows such a procedure upon request from a person authorized to receive the package.
3.3.3. If, after the delivery of the package the person authorized to receive the package notices a defect or damage undetectable to a naked eye, he or she has the right, immediately upon detection of the defect but not later than 7 days of delivery of the package, to demand from the shipping carrier the determination of the package condition.
3.4. Promotional codes
3.4.1. The Seller periodically gives the customers of the Store access to promotional codes to buy the products offered in the Store at discounted prices.
3.4.2. Information on promotional codes will be given on the Store website or via social media.
3.4.3. Each promotional code is subject to different conditions which are each time presented in the information on a given code.
3.4.4. Promotional codes do not accumulate with other promotions, discounts and special offers.
3.4.5. To use a promotional code, it must be entered during order placement. Correct entering of the code means copying it in a designated line.
3.4.6. In case of any problems or doubts, please contact the Seller.
§4 Personal data
4.1. Providing information in the Order Form means giving consent to processing of the personal data of the Customer by the Seller and an entity authorized to manage the content of the website which the Online Store is an integral part of, in accordance with the Act of 29 August 1997 on personal data protection (Journal of Laws of 2010, no. 229, item 1497 as amended). The Customer’s personal data will be processed for the purpose of the placed order, including issuance of an invoice and financial reporting. The data is confidential and will not be disclosed to unauthorized persons.
4.2. MOUS s.c. with its registered office in Poznań at: ul. Słowackiego 57a, 60-521 entered in the Central Registration and Information on Business maintained by the Minister of Economy, REGON 366853188, NIP: 779-246-10-44, is the administrator of the personal data.
4.3. The Customer’s personal data is protected by the Seller in accordance with the provisions of the above-mentioned Act on personal data protection, and will not be transferred, sold or made available to other persons or institutions which are unauthorized to have access to the data. The Customer’s personal data will be made available for the purpose of performing the sale agreement for Products specified in these Terms.
4.4. Only the administrator of the data – the Seller – has access to the personal data.
4.5. The Customer who filled out an order form may access his or her personal data to verify or modify it or to request its removal from the database by notifying the data administrator about this via email sent to firstname.lastname@example.org.
§5 Complaints and returns
5.1. Complaints concerning the purchased goods:
5.1.1. The Seller is liable towards the Customer under rules specified in the civil code of 23 April 1964 (Journal of Laws no. 16, item 93 as amended) and other generally applicable laws.
5.1.2. If a product purchased by the Customer is not in conformity with the agreement or is defective, the Seller must be notified of this fact and the product must be delivered to the Seller at: MOUS s.c. ul. Słowackiego 57a, 60-521 Poznań.
5.1.3. Complaints are made in writing using a return form (download form). For the complaint to be processed the form must be attached to the complaint, it must be signed and contain reasons for complaint.
184.108.40.206 The complaint is processed without undue delay, but not later than within 14 days.
220.127.116.11. The answer to the complaint will be sent to the address indicated by the Customer or in other way specified by the Customer.
5.1.4 The defective product should be sent back in a cardboard box so that the product is duly secured. Products sent back in soft packaging will not be received by the returns department.
§6 Withdrawal from the agreement
6.1. The Customer and, at the same time, a consumer within the meaning of Article 22(1) of the civil code of 23 April 1964 (Journal of Laws no. 16, tem 93 as amended), who concluded a remote agreement may withdraw from it without giving reasons by making a proper declaration in the return form (download form) within 14 (fourteen) days. To observe this time limit it is necessary to send the declaration before the lapse of the time limit. The declaration should be sent via email to email@example.com, and be attached with the original form and the purchase document and included in the return package to be sent back without undue delay to the address indicated in 6.4.
6.2. The fourteen-day period during which the Consumer may withdraw from the Sale agreement runs from the day of delivery of the Product.
6.3. In the case of a withdrawal – the Sale agreement is deemed not to have been concluded. Whatever the parties have already provided is returned unchanged unless the change was necessary to establish the nature, characteristics and functioning of the thing, or 6.7. of these Terms is applicable. The return should take place without undue delay but not later than within 14 (fourteen) days, and sent to the following address: MOUS s.c. ul. Słowackiego 57a, 60-521 Poznań.
6.4. The Seller will return the funds received from the Consumer via the same payment method as used by the Consumer unless the Consumer expressly agrees to a different mode of return which does not entail any additional charges for the Consumer. The Seller refrains from returning the funds received from the Consumer until the Seller receives the thing returned and assesses its condition.
6.5. The Consumer bears only the direct costs of the return of the thing to the Seller.
6.6. If the Consumer selected a shipping methods other than the regular, cheapest one offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by the Consumer.
6.7. The Consumer is liable for diminishing the value of the goods as a result of handling the goods in a manner other than is necessary to establish the nature, characteristics and functioning of the goods.
6.8. The returned goods should be sent back in the original packaging or other cardboard packaging protecting the goods against denting, thus against diminishing the value of the goods. Goods sent in soft packaging will not be received by the returns department.
§7 Additional information
7.1. To avoid possible discrepancies or errors, it is recommended that the devices used by the Customer to visit the Store www.mous.pl meet the technical requirements necessary to work with the ITC system used by the Service Provider:
7.1.1. A computer or other mobile devices with access to the Internet.
7.1.2. A web browser: Safari, Mozilla Firefox 8.0, Internet Explorer 10.0, Chrome 32.0 or higher.
7.1.3. Active plug-ins – JAVA, FLASH
7.1.4. Screen resolution at 1280 x 800, colors 24 or 32 bit
7.1.5. Active email address.
7.2. Information for the Customer of the Store www.mous.pl on how to check if the order placed is without errors and how to correct the order:
7.2.1. When placing an order, until clicking ”Order and pay”, the Customer may make changes to the data provided (e.g. type/amount of goods/shipping method). If there are discrepancies the Customer should follow the messages displayed on the screen and information available on the store website www.mous.pl and subsequent subpages.
7.2.2. In accordance with these Terms, upon placing an order, an automatic order confirmation email will be sent to the email provided in the order. The email will also contain necessary information on the order (email titled “Order confirmation”). If the Customer makes an error in the data (e.g. amount of the goods, incorrect calculation of the Order by the system), the Customer may make changes the order. This is possible until the start of order processing, that is, till the “Order confirmation” email is sent by the Seller. Therefore, it is recommended to send an email to firstname.lastname@example.org with a request to change the order. Upon changing the order the Seller sends a confirmation email to the email given in the order with information on accepting the modified Order.
7.3. In matters not regulated in these Terms, the laws in force in Poland are applicable, including the civil code, Act on electronic service provision of 18 July 2001 (Journal of Laws no. 144, item 1204 as amended); Act on consumer rights of 30 May 2014 (Journal of Laws of 2014 item 827) and other applicable Polish laws.
7.4. Changes to the Terms:
7.4.1. The Service Provider may change these Terms and will notify the Customer of any changes with a 14-day notice of the date the changes become effective. Information on the changes will be expressly displayed on the Store website and sent via email to a registered Customer. Additionally, the Customer will be asked to accept these Terms before every order placement.
7.4.2. The modified Terms are binding on the Customer if the requirements stipulated in Article 384 of the civil code are met (that is the Customer was duly notified about the changes) and the Customer did not terminate the agreement for continuous electronic service provision within 30 days.
7.4.3. Changes to the Terms will in no way infringe on the rights acquired by the Customers using the online Store before the changes are effective, in particular they will not affect the placed and/or processed orders. In such a case the orders will be processed in accordance with the provisions contained in the previous version of the Terms.
7.5. The sale agreement is concluded in Polish and in accordance with the Polish law.
7.6. Any disputes arising between the Seller and a Customer who is not at the same time a consumer within the meaning of Article 22(1) of the civil code of 23 April 1964 (Journal of Laws no. 16, item 93 as amended), will be heard by a court having jurisdiction over the Seller’s registered office.
Protection of personal data
The store does not collect any information automatically, except for information contained in cookies.
Cookies are computer data, in particular text files, that are stored in the Store User’s end device and are intended for use on the Store website. Cookies typically include the name of the website from which they came from, their storage time on the end device, and a unique number.
The Store operator is the entity which places the cookies in the Store User’s end device and has access to them.
Cookies are used:
to adjust the content of the Store website to the User’s preferences and optimize the use of the website; in particular, these files recognize the Store User’s device and display a website tailored to his or her individual needs;
to create statistics that help understand how the Store Users use webpages, which helps improve their structure and content.
The Store uses two main types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the User’s end device until he or she leaves the website or turns off the software (web browser). Persistent cookies are stored on the User’s end device for the time specified in the cookies’ parameters or until the User deletes them.
The following types of cookies are used in the Store:
necessary cookies that allow using the services available in the Store, such as authenticating cookies used for services that require authentication in the Store;
security cookies, such as those used to detect authentication fraud in the Store;
performance cookies to collect information about how to use the Store website;
functional cookies, which allow memorizing the user’s settings and facilitate personalization of user interface, such as selecting a language or region from which the User comes, font size, appearance of the website, etc.;
advertising cookies, which provide Users with content that is more tailored to their interests.
In many cases, web browser software (web browser), by default, allows cookies to be stored on the User’s end device. Store users can change cookie settings at any time. These settings may be changed in particular in such a way as to block the automatic operation of cookies in the web browser settings or to inform Users each time they are placed in the Store User’s device. For details on how cookies are managed, see the software settings (web browser).
Restrictions on using cookies may affect some of the functionalities available on the Store website
Cookies placed in Store User’s end device may also be used by advertisers and partners cooperating with the Store Operator.
For more information on cookies, visit wszystkoociasteczkach.plor go to the “Help” section in the web browser menu.